How ReEnvision Med Spa Boosted Google Reviews 49% in Just 4 Months | SurgePoint Case Study #1

Picture this.

A busy med spa in Simi Valley. Phones ringing, clients checking in, treatments running back-to-back. Everyone’s smiling, the results are showing, and patients are walking out feeling great. 

But there’s one small problem… no one’s leaving a review.

That was the story at ReEnvision Med Spa, led by Dr. Lesley Prince. The team was delivering incredible service, but their online reputation wasn’t keeping up.

Then we stepped in. With SurgePoint’s automated review system, we helped turn all that everyday patient happiness into something visible. 

Within a few months, their five-star reviews jumped by almost fifty percent, their Google presence grew stronger, and their team didn’t have to lift a finger.

Now that’s what we call a success story worth sharing.

ReEnvision Med Spa Overview

If you ever find yourself in Simi Valley, there’s a good chance you’ve heard about ReEnvision Med Spa. 

It’s a cozy, physician-led clinic where science meets self-care, run by Dr. Lesley Prince and his small team of five. 

They’re known for being that rare mix of warm and professional, offering everything from laser facials and filler injections to body contouring and doctor-supervised weight-loss programs.

On any given day, the place is buzzing. 

Clients come in for quick treatments during lunch breaks. The phone rings nonstop. The front desk handles scheduling, consultations, and all the little details that make the experience feel smooth. 

For such a small team, it’s impressive how much they manage to pull off. But as the days got busier, something simple kept getting pushed aside: asking for reviews.

The team knew how important those five stars were, yet with so many clients and so little time, the task often slipped through the cracks. Sometimes they’d remember to ask at checkout, sometimes they wouldn’t.

And when they did, it didn’t always feel natural.

Meanwhile, other med spas nearby were quietly climbing the Google rankings. More reviews, more visibility, more people choosing them first. 

ReEnvision had the results, the happy clients, and the trust, but they weren’t showing up online the way they deserved to.

That’s when we at SurgePoint connected with them. 

How SurgePoint Helped ReEnvision Med Spa

When we first connected with ReEnvision Med Spa, their goal was simple: get more people to see the trust they had already built with clients. 

They wanted consistent, genuine five-star reviews while keeping their average rating above 4.9. The problem was time. 

Every moment spent asking for reviews took attention away from patients, so they needed a way to collect more feedback without adding extra work.

That’s where our solution came in.

Solution: SurgePoint Reviews

We introduced SurgePoint’s automated review system, tailored specifically for ReEnvision Med Spa’s workflow and tone. 

Here’s how it worked:

• Personalized messages: Written in ReEnvision’s friendly, professional tone.
• Automatic follow-ups: Sent via text or email a few days after each visit.
• Dashboard tracking: Weekly updates showing sent requests, responses, and feedback.
• Full compliance: No incentives, clear opt-outs, and Google policy–approved.
• Hands-free process: The system managed everything while the team focused on patient care.

This setup helped ReEnvision collect more genuine feedback from happy clients without adding a single new task to their daily routine.

Implementation Timeline (Month 0 – 4)

Once everything was ready, we worked with ReEnvision Med Spa to roll things out step by step. The goal was to make the transition simple, predictable, and easy for their small team to manage.

Week 1: Setup and Testing

We connected the system, created message templates, and sent a small test batch. 

This helped confirm that the tone, timing, and overall experience aligned with how ReEnvision communicates with its patients.

Month 1 to 2: Building Consistency

We started running the automation regularly and closely monitored how well messages were being delivered and received. 

The front desk quickly noticed fewer manual reminders and more organic reviews coming in on their own.

Month 3 to 4: Expansion and Refinement

After establishing a steady flow, we expanded the automation to include all of ReEnvision’s service categories. 

We made small adjustments to message copy to reflect how patients naturally described their treatments. 

By this stage, the system was fully running on its own, generating a steady stream of new five-star reviews without any extra effort from the team.

Results

The results came in fast, and they were exactly what we hoped to see. 

In just four months, ReEnvision Med Spa saw their five-star reviews jump from 37 to 55. That’s a 49 percent boost, and the best part is, it happened without anyone having to chase clients or send reminders manually. 

The system just worked. 

• Reviews started coming in week after week, building steady momentum.
• Clients mentioned how the reminder text made it simple to leave feedback.
• Their Google Maps visibility improved as new reviews rolled in.
• Clicks, calls, and form submissions began to climb.

Inside the spa, things felt lighter too. The front desk stopped worrying about who they’d asked or forgotten to follow up with. 

No more awkward checkouts or last-minute “oh, can you leave us a review?” moments. Everything ran quietly in the background, freeing up time and keeping things smooth.

Owner Testimonial

Once the results came in, the owner, Dr. Lesley Prince couldn't have been happier. 

“Once it was set up, I didn’t touch it. Reviews just started rolling in,” said Dr. Prince. “Clients tell me they love the quick texts. We’ve never had this much feedback.”

As a board-certified physician and the driving force behind ReEnvision Med Spa, he’s always focused on creating an experience where clients feel cared for and understood. 

Seeing that same trust reflected online was both validating and exciting.

Conclusion

For us at SurgePoint, this was one of those satisfying wins. 

We helped a great local business turn their everyday patient happiness into something visible. It became clear proof that their clients truly love what they do.

All that consistency started paying off online too. 

• Their Google Maps ranking improved, making them easier to find.
• More people discovered them while searching for med spas in Simi Valley.
• New clients started booking after reading authentic five-star feedback that reflected their quality of care.

It was great to see how a small change made such a big difference. 

And for other med spas, this proves that you don’t need a complicated setup to make a real impact. 

If you’re curious how many five-star reviews your med spa could add in just 90 days, we’d love to show you. A simple automation like this can help your reviews grow month after month while keeping your team’s workload exactly the same.

Book a quick 10-minute walkthrough with us and see how easy it can be.